Which countries do you deliver to?
Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Mayotte, Moldova, Monaco, Montenegro, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, and Vatican City.
England, Scotland, Wales and Northern Ireland.
Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.
What are the shipping costs?
Flat rate shipping €3.99
Flat rate shipping £4,00
Standard items shipping rate $4,00
Large items shipping rate $25,00
When will my order be send out?
Orders placed Mon - Fri before 14:00 / 2 PM CET will be shipped the same day.
Orders placed after 14:00 will be shipped the next working day.
How do I track my order?
Once the parcel has left our warehouse, you will receive a confirmation email with your tracking information to track your order. Please also check your spam folder as the shipping confirmation could be there.
My order was sent back to sender. What should I do?
Then your order will automatically be processed as a returning item and will be refunded.
If you would still like to receive the goods you would have to place a new order in our online shop.
Can I change the address of my package?
DHL will send you the confirmation email of your order. You can use this email to set your desired delivery location or change the delivery day. You can see via the parcel tracking whether your parcel has been delivered to a different location.
Has your order been shipped, but not yet delivered?
Please check if the package has been delivered to a neighbor or a DHL parcel center. If this is not the case and the package has not been delivered to you within expected days of delivery, please contact us via our contact form, chat or mail.
What is the expected delivery time (EU)?
Please find the link with the expected delivery time in Europe here.
My parcel has been damaged. What should I do?
All items are insured until they have been delivered at your address. If the package being delivered is obviously damaged on the outside, you should refuse the delivery and contact customer service via our contact form immediately. Please check the item(s) for quality and accuracy. If goods are damaged, please contact us immediately providing your order number and pictures of the damage.